Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about SKOVA products, orders, and delivery.
How long does delivery take?
We ship within 24 hours of order confirmation. Delivery takes 3-5 business days across India. You will receive a tracking link via SMS and email once your order is shipped.
Is Cash on Delivery available?
Yes! COD is available across India for all orders. You can also pay securely online via UPI, Credit Card, Debit Card, Net Banking, or EMI.
What is your return policy?
We offer a 7-day hassle-free return policy. If you are not 100% satisfied with your purchase, contact us at support@skova.shop and we will arrange a pickup and full refund within 5-7 business days.
How do I use the discount code WELCOME10?
Add your products to cart, proceed to checkout, and enter WELCOME10 in the discount code box. You will get 10% off your entire first order automatically.
Are SKOVA products safe to use?
Absolutely. All SKOVA products are made with premium, skin-safe, and medically approved materials. Our electric products include built-in safety features including auto shut-off and overheat protection. If you have a specific medical condition, please consult your doctor before use.
How do I contact SKOVA support?
We are available Monday to Saturday, 9AM to 7PM IST. Email: support@skova.shop | WhatsApp: +91 90000 00000. We typically respond within 2 hours.