Privacy policy

Last Updated: June 15, 2026

SKOVA ("we", "our", "us") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a curated shopping experience focused on wellness and recovery products including massage guns.

Our store is powered by Shopify, which enables us to securely provide Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.

By accessing or using our Services, you agree to this Privacy Policy.

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1. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

a. Contact Information

- Full name
- Phone number
- Email address
- Billing and shipping address

b. Payment Information

- Payment method details (processed securely via third-party gateways)
- Transaction details and confirmations

Note: We do NOT store card numbers, UPI PINs, or banking credentials.

c. Account Information

- Login credentials
- Preferences and settings

d. Order & Transaction Information

- Products viewed, added to cart, purchased
- Order history, returns, cancellations

e. Device & Technical Information

- IP address
- Browser type
- Device type
- Network data

f. Usage Data

- Pages visited
- Time spent
- Interaction behavior

g. Customer Support Data

- Messages, emails, or support requests

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2. HOW WE COLLECT YOUR DATA

We collect personal data:

- Directly from you (when you place orders, sign up, or contact us)
- Automatically via cookies and tracking tools
- From Shopify and third-party service providers
- From marketing and analytics partners

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3. HOW WE USE YOUR INFORMATION

We use your data to:

- Process and deliver orders
- Manage your account
- Provide customer support
- Improve website performance and user experience
- Send order updates and service notifications
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send marketing communications (only with consent)

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4. DROPSHIPPING DISCLOSURE

As a dropshipping-based business, we may share your order details (name, phone number, address) with:

- Suppliers
- Warehousing partners
- Courier and logistics providers

This is strictly for order fulfillment and delivery purposes.

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5. COOKIES & TRACKING

We use cookies and similar technologies to:

- Improve website functionality
- Store user preferences
- Analyze traffic
- Show personalized ads

You can disable cookies through your browser settings.

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6. SHARING OF PERSONAL INFORMATION

We may share your data with:

- Shopify (platform provider)
- Payment gateways
- Shipping & logistics partners
- Marketing & advertising platforms (e.g., Meta, Google)
- Analytics providers
- Legal authorities (if required by law)

We never sell your personal data.

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7. SHOPIFY RELATIONSHIP

Our store is hosted on Shopify.

Your data may be processed by Shopify to:

- Provide store functionality
- Improve services
- Enable secure transactions

You can read Shopify’s privacy policy here:
https://privacy.shopify.com/en

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8. DATA SECURITY

We implement industry-standard security measures to protect your data.

However, no system is 100% secure. Use caution when sharing sensitive information online.

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9. DATA RETENTION

We retain your personal data only as long as necessary to:

- Provide services
- Maintain records
- Comply with legal obligations
- Resolve disputes

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10. YOUR RIGHTS (INDIA & GLOBAL USERS)

Depending on your location, you may have rights to:

- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Opt-out of marketing

To exercise your rights, contact us at:

Email: getskova.in@gmail.com

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11. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years.

We do not knowingly collect data from children.

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12. THIRD-PARTY LINKS

Our website may contain links to third-party platforms.

We are not responsible for their privacy practices.

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13. INTERNATIONAL DATA TRANSFERS

Your data may be processed outside India, including by Shopify servers.

We ensure appropriate safeguards are in place.

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14. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.

Changes will be posted with a revised "Last Updated" date.

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15. CONTACT INFORMATION

If you have questions or complaints:

SKOVA
Barsaat, Kamariya
Kolkata, West Bengal – 743337
India

Email: getskova.in@gmail.com

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By using our Services, you agree to this Privacy Policy.