Shipping policy
SHIPPING POLICY
Last Updated: June 15, 2026
At SKOVA, we are committed to delivering your wellness and recovery products safely and efficiently across India.
This Shipping Policy explains how orders are processed, shipped, and delivered.
---
1. SHIPPING COVERAGE
We currently ship across India.
Delivery availability may vary depending on your PIN code.
---
2. ORDER PROCESSING TIME
- Orders are processed within 1–2 business days
- Orders are not processed on Sundays or public holidays
- You will receive a confirmation once your order is shipped
---
3. DELIVERY TIME
Estimated delivery time:
- Metro Cities: 3–5 business days
- Other Cities/Towns: 5–8 business days
- Remote Areas: 7–10 business days
Note: Delivery time may vary due to external factors.
---
4. SHIPPING CHARGES
- We offer Free Shipping on most orders
- In some cases, a small shipping fee may apply (clearly shown at checkout)
---
5. CASH ON DELIVERY (COD)
We offer Cash on Delivery (COD) service.
Important points:
- COD is available on selected PIN codes
- Customers must provide accurate contact details
- Our team may call or message for order confirmation
Important:
- Refusing COD orders may lead to restriction of COD service
- Future orders may require prepaid payment
---
6. ORDER TRACKING
Once your order is shipped:
- You will receive a tracking link via SMS/Email
- You can track your order in real-time
---
7. SHIPPING PARTNERS
We work with trusted courier partners such as:
- Delhivery
- Ekart
- Blue Dart
- XpressBees
- India Post
---
8. DELIVERY ATTEMPTS
- Courier partners will attempt delivery 2–3 times
- If you are unavailable, please respond to courier calls/messages
Failure to accept delivery may result in order cancellation.
---
9. UNDELIVERED / RTO (RETURN TO ORIGIN)
Orders may be returned (RTO) due to:
- Incorrect address
- Customer unavailable
- Refusal to accept order
In such cases:
- Refund may not be provided for COD orders
- Future orders may be restricted
---
10. DELAYS
Delays may occur due to:
- Weather conditions
- Logistics issues
- High demand periods
- Government restrictions
We appreciate your patience in such situations.
---
11. DAMAGED PACKAGE
If you receive a damaged package:
- Do NOT accept it if visibly damaged
- Or record an unboxing video immediately after delivery
Contact us within 48 hours with proof.
---
12. ADDRESS ACCURACY
Customers are responsible for:
- Providing correct shipping address
- Providing active phone number
We are not responsible for delivery issues due to incorrect details.
---
13. CONTACT US
For any shipping-related queries:
SKOVA
Barsaat, Kamariya
Kolkata, West Bengal – 743337
India
Email: getskova.in@gmail.com
---
By placing an order with SKOVA, you agree to this Shipping Policy.