Terms of service
TERMS & CONDITIONS
Last Updated: June 15, 2026
Welcome to SKOVA. These Terms & Conditions ("Terms") govern your use of our website, products, and services.
By accessing or purchasing from our store, you agree to be bound by these Terms.
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1. GENERAL CONDITIONS
- By using this website, you confirm that you are at least 18 years old
- You agree not to use our products for any illegal or unauthorized purpose
- We reserve the right to refuse service to anyone at any time
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2. PRODUCTS & SERVICES
SKOVA sells wellness and recovery products, including massage guns.
- All product descriptions and images are for reference only
- We try to ensure accuracy but do not guarantee error-free information
- Prices and availability are subject to change without notice
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3. ORDERS & ACCEPTANCE
- Placing an order does not guarantee acceptance
- We reserve the right to cancel or refuse any order for any reason, including:
- Suspected fraud
- Incorrect pricing
- Stock issues
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4. PRICING & PAYMENTS
- All prices are listed in INR (₹)
- We offer:
- Cash on Delivery (COD)
- Prepaid payment options
For prepaid orders, payments are processed through secure third-party gateways.
We do not store your card or banking details.
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5. SHIPPING & DELIVERY
- Delivery timelines are estimated (typically 3–10 business days)
- Delays may occur due to logistics or external factors
- We are not responsible for delays caused by courier services
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6. CASH ON DELIVERY (COD) TERMS
- COD is available for selected locations
- Customers must provide valid phone numbers and addresses
- Fake or incomplete orders may be cancelled
Important:
- Repeated order cancellations or refusals may result in COD restriction
- Future orders may require prepaid payment
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7. ORDER CANCELLATION
- Orders can only be cancelled before dispatch
- Once shipped, orders cannot be cancelled
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8. RETURNS & REFUNDS
- Returns and replacements are governed by our Return & Refund Policy
- We primarily offer replacement instead of refunds for COD orders
- Refunds are issued only under specific conditions
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9. USER RESPONSIBILITIES
You agree:
- To provide accurate information
- Not to misuse the website
- Not to attempt fraud or abuse policies
- Not to interfere with website security
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10. INTELLECTUAL PROPERTY
All content on this website including:
- Logo
- Images
- Product descriptions
- Design
belongs to SKOVA and may not be copied or used without permission.
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11. LIMITATION OF LIABILITY
SKOVA shall not be liable for:
- Indirect or incidental damages
- Delays in delivery
- Losses due to misuse of products
Use products at your own discretion.
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12. THIRD-PARTY SERVICES
We may use third-party services including:
- Payment gateways
- Shipping providers
- Analytics tools
We are not responsible for their actions or policies.
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13. FRAUD PREVENTION
We reserve the right to:
- Cancel suspicious orders
- Block users
- Take legal action in case of fraud
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14. PRIVACY
Your use of our website is also governed by our Privacy Policy.
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15. GOVERNING LAW
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Kolkata, West Bengal courts.
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16. CHANGES TO TERMS
We may update these Terms at any time.
Changes will be effective immediately upon posting.
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17. CONTACT INFORMATION
SKOVA
Barsaat, Kamariya
Kolkata, West Bengal – 743337
India
Email: getskova.in@gmail.com
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By using our website, you agree to these Terms & Conditions.